需要帮助？
Need a hand?
先看看下面的常见问题；没找到答案，就来联系我们。
Check the common questions below first. If you don’t find your answer, get in touch.
联系方式即将公布
我们的联系邮箱会尽快公布在这里。在那之前，下面的常见问题也许已经有你要的答案。
联系我们时，请告诉我们
- 手机型号和系统版本
- 豆来像素的版本号
- 出问题之前做了什么操作
- 截图或录屏（有的话更好）
连接拼豆板的问题，请再补充拼豆板型号，以及是否已允许蓝牙权限。
关于你的数据
作品、库存和记录都保存在你的手机里，不会自动上传。我们怎么处理这些数据，详见隐私政策。
常见问题
搜不到或连不上拼豆板怎么办？
先确认拼豆板已经通电、手机蓝牙已打开，并且在系统「设置」里允许豆来像素使用蓝牙。还是搜不到的话，把拼豆板重新通电，再回到应用里重新搜索。
提示没有相册或相机权限怎么办？
到系统「设置」→「豆来像素」，打开照片和相机的访问权限，再回到应用重试。我们只会在你使用对应功能时才申请权限，你随时可以在系统设置里收回。
图纸识别出来的网格或色号不对怎么办？
识别前，在「对齐网格」这一步拖动准星，把网格和图纸对齐；识别后，在「整理图纸」里点「色号核对」，逐格检查并修改。用清晰、正对拍摄、网格完整的图纸照片，识别会更准。
豆库里的数字不对，怎么改？
在「豆库」页点右下角的「存量调整」，可以按色号增加、减少，或者直接设为实际数量。每次调整都会记在「记录」页里，方便回头查看。
我的作品和库存会丢吗？
它们保存在你的手机里，不会自动上传。卸载应用会清除这些本机数据，所以重要的作品，建议先用分享码分享，或者保存成图片。
Contact details coming soon
Our contact email will be published here soon. Until then, the common questions below may already have your answer.
When you contact us, please include
- Your phone model and system version
- The Dolapix version number
- What you did before the problem appeared
- A screenshot or screen recording, if you have one
For bead board connection issues, also tell us the board model and whether Bluetooth access is allowed.
About your data
Your works, stock and records are kept on your phone and aren’t uploaded automatically. See the Privacy Policy for how we handle data.
Common questions
I can’t find or connect to my bead board
Make sure the board is powered on, your phone’s Bluetooth is on, and Dolapix is allowed to use Bluetooth in the system Settings. If it still doesn’t show up, power the board off and on again, then search once more in the app.
The app says it has no photo or camera access
Open the system Settings → Dolapix, turn on access to Photos and Camera, then try again in the app. We only ask for permissions when you use a feature that needs them, and you can withdraw them in Settings at any time.
The recognized grid or color codes are wrong
Before recognizing, drag the crosshairs in the Align step so the grid lines up with the pattern. Afterwards, tap Color Check in the Tidy Pattern screen and review each cell. A sharp, straight-on photo of a pattern with a complete grid gives better results.
The numbers in my stock are off — how do I fix them?
On the Stock page, tap Adjust Stock at the lower right. You can add or subtract by color code, or set the exact amount. Every adjustment is logged on the Records page so you can look back at it.
Could I lose my works and stock?
They are kept on your phone and aren’t uploaded automatically. Deleting the app removes this on-device data, so for works you care about, share them with a code or save them as images first.